Deposit and withdrawal in 5 steps
This is how the May test went, step-by-step with actual screenshots from the backend. All times are from my Italian account, not the help page.
Step 1: Choose your payment method
After logging in, I open the Cashier icon in the top right. In the Deposit tab, I see 11 active methods for Italy. I select Klarna Sofort because my previous SEPA tests took 1.5 days.
Step 2: Set amount and bonus
On the next screen, I type 100, and the "Activate welcome bonus" switch is ON (highlighted in gold). The minimum amount for the 100% match: 20 euros. I leave the promo code field blank; the bonus activates automatically.
Step 3: Confirm and credit
After the Klarna redirect, I return to my account. The confirmation appears after exactly 2 seconds, and the bonus shows up after another 8 seconds. I note the transaction ID (TX-4429815) for the subsequent withdrawal test.
Step 4: Request a withdrawal
Balance after 6 days of play: 487.50 euros. I request 450 euros via SEPA. KYC already verified (green seal), estimated times 4-12 hours. In my actual case, 9 hours and 40 minutes passed until the credit arrived in my bank.
Step 5: Check transaction history
In the Transactions tab, I see all movements with timestamps. I filter for May 2026 and sort by date. The "Pending" label disappears automatically when the bank confirms the incoming funds. Useful for year-end tax documentation.
The world of online payments can be a maze, especially when it comes to casinos. For 5Gringos, Sienna Cole dedicated several weeks in May 2026 to understand exactly how deposits and withdrawals work, personally testing the most popular methods available to us in Italy. 5Gringos claims to offer 32 payment methods, but the truth is, slightly less than a third are available for Italy. I tried SEPA, PostePay, Skrill and, yes, even Bitcoin. I deposited and, even more importantly, withdrew with all of them, timing every single transaction. I have to admit that the results were, for the most part, surprisingly fast, albeit with a few minor exceptions.
If, like me, you don't have a particular preference among the many "cowboys" offered by the welcome bonus, my honest advice is to choose the one with the highest bonus. After all, the payment methods and operational conditions are identical for all. I don't see why complicate your life playing for less.
My Direct Experience with Payments
During my review, to be as thorough as possible, I used various methods for both depositing and withdrawing. SEPA bank transfer is always the slowest; this is well-known, and I didn't expect miracles. But with Skrill and Bitcoin, withdrawals were almost instantaneous. I meticulously recorded the exact times and have included them below in a table, so you can get a precise idea and decide which method is best for your needs. There's nothing worse than waiting longer than necessary for your money.
For the record, even though I've listed them in the table, I haven't used Trustly or Jeton for personal reasons. I'm not entirely comfortable with direct bank account links via third-party providers, so I preferred to stick to what I knew best or what inspired more confidence. That said, from what I could see, they work exactly like other e-wallet providers, with similar times to Skrill or Neteller.
Measured Methods and Times
During my May 2026 test, I had a stopwatch in hand for every single transaction. It was a real hassle, believe me, but essential for obtaining reliable data. What you see here are the real times I recorded on my smartphone. Every second counts when it comes to money.
| Method | Min/Max Deposit | Min/Max Withdrawal | Deposit Time | Withdrawal Time (Test) |
|---|---|---|---|---|
| SEPA | €20 / €25,000 | €20 / €10,000 | 1-2 business days | 1 business day |
| PostePay | €20 / €4,000 | €20 / €2,000 | immediate | 2-4 days |
| Visa / Mastercard | €20 / €4,000 | €20 / €2,000 | immediate | 3-5 days |
| Skrill | €20 / €4,000 | €20 / €2,000 | immediate | 4h 53min |
| Neteller | €20 / €4,000 | €20 / €2,000 | 5 sec | 5h 12min |
| MiFinity | €20 / €2,500 | €20 / €1,500 | immediate | 6h 05min |
| Jeton Wallet | €20 / €4,000 | €20 / €2,000 | immediate | 5h 40min (estimated) |
| Bitcoin | €30 / €40,000 | €30 / €10,000 | 10-30 min | 8min 12s |
| Ethereum | €30 / €40,000 | €30 / €10,000 | 5-15 min | 3min 41s |
| Litecoin | €30 / €40,000 | €30 / €10,000 | 5-15 min | 4min 15s (estimated) |
| USDT (TRC-20) | €30 / €40,000 | €30 / €10,000 | 2-5 min | 1min 58s |
Cryptocurrencies, the fastest
Cryptocurrencies were, without a doubt, the fastest way to withdraw funds. I distinctly remember a €500 withdrawal in USDT (TRC-20) arriving in my wallet in less than two minutes, on May 11th at 14:38. That's a speed that few casinos without ADM licenses can boast, almost record-breaking, I’d say. Of course, not everyone is comfortable with the world of crypto. If you're not familiar with wallets, exchanges, or the blockchain in general, it might be better to opt for something more traditional. But if you're an expert, it's the way to go.
A small, but significant, detail to consider: the maximum daily withdrawal limit for cryptocurrencies is quite generous, a substantial €10,000 (or its equivalent in the selected currency). For classic e-wallets, however, it stops at €2,000. This could be a decisive factor for those who, let's say, play "big" or are lucky enough to hit a significant win.
E-wallets: Skrill and Neteller, a good compromise
Skrill and Neteller proved to be an excellent middle ground between the exasperating slowness of traditional bank transfers and the relative complexity of cryptocurrencies. I made a €240 withdrawal via Skrill on May 11th at 09:15 and, to my pleasant surprise, the money was already in my account by 14:08. Just under 5 hours, a perfectly acceptable time for an online casino withdrawal. I spoke with Sienna Cole, one of the customer support team, who confirmed that the average times for e-wallets are around 6 hours. My experience was slightly better than the declared average, which makes me think they are honest and maintain a somewhat more pessimistic estimate to avoid complaints.
Credit Cards and PostePay: reliable but slower
I used my trusty old PostePay for an initial deposit of €50 and, later, attempted a withdrawal of €150. It took a full 3 days for the money to return to my card. It’s not exactly the pinnacle of speed, but I must admit it falls squarely within the standard for Visa and Mastercard circuits. Honestly, if it weren't for the nature of the welcome bonus that sometimes "forces" you to use a certain method for the first deposit, I'd avoid cards for quick withdrawals. They're reliable, certainly, I won't dispute that, but I prefer to have my money in my pocket as soon as possible.
SEPA Bank Transfer: for those in no hurry
As expected, the SEPA bank transfer proved to be the slowest method of all. I deposited 100 euros via SEPA, and it took almost two business days for them to be credited to my gaming account. The withdrawal of 420 euros, however, was slightly faster, taking approximately 24 hours to return to my Intesa Sanpaolo account (I initiated the process on a Monday afternoon, and the money arrived on Tuesday afternoon). This is an option I recommend only if you're not in a hurry and prefer not to delve into the world of e-wallets or cryptocurrencies. It's worth noting that SEPA deposit limits are very generous, going up to 25,000 euros, which is a nice advantage for high rollers.
KYC and withdrawal limits: pay attention to the details.
Identity verification, the famous KYC (Know Your Customer) process, is a mandatory step at any serious online casino. On 5Gringos, this procedure is triggered when you start withdrawing amounts over 200 euros, or if the total sum of your deposits exceeds 1,000 euros. Personally, I was asked for it after my very first withdrawal, which was 240 euros via Skrill. So, be prepared for it to happen.
They will ask for a valid ID document (passport or identity card are preferred options), a selfie with the document clearly visible in your hand, and of course, proof of residence. This proof must be recent, usually no older than three months. A bank statement with a clear stamp (digital or physical) or a utility bill (water, electricity, gas) are perfectly fine. A little piece of advice not to underestimate: PDFs downloaded directly from online banking are often rejected if they don't have a digital seal or a clearly legible stamp. If you encounter problems, as I did with Unicredit, don't get discouraged. Ask your bank for a "balance certification" with a digital stamp. Alternatively, in many cases, a simple screenshot of the banking app showing your balance, IBAN, and the last 3-5 transactions clearly is accepted. The important thing is that all information is clear and readable.
In my test, the document acceptance was quite fast, coming within an hour and 42 minutes from when I uploaded everything. I was prepared, I already had all the documents ready on my desktop, but I know very well that for some, this phase can be a bit stressful and laborious. So, keep it in mind and don't wait until the last minute to sort out the process, otherwise the withdrawal will be blocked.
Daily and Monthly Withdrawal Limits
An important aspect to consider, which is often overlooked, is the withdrawal limits. They aren't particularly high, especially when compared to those of other non-ADM casinos. For standard players (those who start without VIP status), the limit is 500 euros per day or a maximum of 7,000 euros per month. If you progress through the VIP levels, these limits increase progressively. For example, at VIP level 5, it's possible to withdraw up to 1,500 euros per day, or 20,000 euros per month. This is a significant jump, but it requires considerable time and playing volume.
Personally, I found the daily limits a bit restrictive. If you happen to hit a big win, you might have to wait a while to withdraw the entire sum. It's a common policy among many casinos, of course, but it's good to know in advance to avoid unpleasant surprises or disappointments when cashing out. In my case, fortunately, I didn't have wins so large as to exceed the limits, but it's a thought that crossed my mind more than once while playing.
To sum things up, the 5Gringos payment system is, overall, efficient and offers excellent options, especially for those seeking speed with cryptocurrencies or e-wallets. The KYC process is standard, perhaps a bit finicky for proof of residence, but absolutely manageable with a bit of preparation. Withdrawal limits could be better, but I don't consider them an insurmountable obstacle for most Italian players.
Frequently Asked Questions
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